Frequently Asked Questions
Everything you need to know about your Lugz experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
How do I know what size to order?
Most of our footwear runs true to size. We recommend consulting our detailed Size Guide, located on each product page, to compare your measurements with our standards.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and its territories. We are working on expanding our reach to international customers in the near future.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are your boots water-resistant?
Many of our styles feature water-resistant materials. Please check the specific product descriptions for 'water-resistant' or 'waterproof' labels to ensure they meet your needs.